Wizway Solutions is a trusted third partner dedicated to Mobility. We enable transport operators to distribute transport cards and tickets on users’ mobile phones using the integration of our API within their mobile application.
Our combined expertise in Mobility, telecommunications and security, enables us to offer a solution adapted to the rapid evolution of mobile phones while providing the best in security and guaranteeing data integrity for all.
Our solution is designed to be easily and quickly deployed on transport networks equipped with contactless ticketing. We are already partnering with major transit networks in France, such as the Compagnie des Transports Strasbourgeois, Île-de-France Mobilités (Paris region), Ilevia (Lille Metropole) and the SNCF.
“Ticket sans contact” (Contactless Ticket) is an extension to your transport application. It allows this application to create a secure digital transport card on your mobile phone to store all the tickets purchased on the transport application.
Once the transport application and the “Ticket sans contact” extension are both installed, you can buy your tickets (tickets and season tickets) wherever and whenever you want on your transport application. Then you validate your ticket by simply passing your smartphone over a contactless validator, just like using a card.
” Ticket sans contact ” allows your transport mobile application to create and access a secure place on your mobile phone to store transport cards and tickets purchased from your transport application. Its operating mode is similar to a plugin/add-on to be installed from a web browser to benefit from new functionalities.
” Ticket sans contact ” is therefore not a transport application and is not intended to sell tickets. This extension cannot be used on its own and as such has no interface except for few phone models. For the latter we propose a link to the transport applications of our partners.
Our solution is based on contactless technology, more commonly known as NFC, an acronym for Near Field Communication. This technology, widely deployed in transport networks providing contactless cards, is now available in most smartphones.
NFC technology on mobile phones offers travelers the same ease-of-use as a contactless card. Once the ticket has been purchased from the transport’s mobile application, passengers simply wave their smartphone on the validator and it is immediately recognized. Buying a ticket anywhere and anytime allows you to gain in flexibility and to have only one device in your pocket for all your tickets and cards, your smartphone.
Today the contactless services operated by Wizway are available in the Ile-de-France region on the Ile-de-France Mobilités network, in Strasbourg on the Compagnie des Transports Strasbourgeois network, in Lille on the Ilevia network and from the SNCF Assistant on the TER and CTS networks.
To find out more about the list of tickets available for each service, please contact your transport operator.
The Wizway solution is already compatible with all Android NFC smartphones thanks to the the integration of all mobile NFC technologies: Secure Element (a physical chip within the mobile) and Host Card Emulation (a software place in the smartphone secured by Android).
The digitalization of transport cards using HCE technology enables compatibility with 100% of Android smartphones. However, the acceptance of HCE requires an update of the validation equipment and not all transport networks are yet compatible. As long as this adaptation is not implemented, the NFC smartphones eligible are those compatible with our SE technology.
For more information on eligibility conditions, please refer to the question “How do NFC services work? Read more…”.
Your service is now installed, buy your tickets from your transport application. Once the payment is made, they are instantly stored in your digital transport card. It’s easy to travel! Just bring your smartphone close to a validator, tag or control device, and your ticket is automatically recognized. Just remember to activate the NFC function on your mobile.
To activate NFC, go to your phone’s settings. It is often accessible in the same menu as for WIFI and Bluetooth management.
The NFC function must be activated in order to validate a ticket or a card and be controlled. Please note that if the battery is flat, you will not be able to activate NFC.
The NFC consumes very little battery power, it is advisable to leave it activated to avoid any inconvenience during validation or a check.
Some Samsung branded mobiles integrate their own NFC (Secure Element) chip. Within the framework of our partnership with Samsung, Wizway Solutions enables the card and tickets to be digitalized in complete security in this physical component of compatible Samsung smartphones.
The list of compatible Samsung mobiles as of October 20, 2020 : A5 2017, A8, A70, A71, A80, S7, S7 Edge, S8, S8+, S9, S9+, S10, S10+, s10e, S20, Note 8, Note 9, Note 10, Note 10+, Note 10 lite, Note 20, Z-Flip and Fold.
It may take up to 2 minutes to create your travel card. During this installation, it is necessary that your smartphone accesses the data network (3G/4G).
Some phones and settings have policies to reduce battery consumption that may interrupt the installation if the screen is put to sleep or the application is running in the background. If your installation has failed, we recommend that you try an installation again, making sure you have good network coverage and keep your screen active without exiting the application.
In order to save battery power, your phone may change the behavior of some components or features. It is likely that when the phone is locked, the NFC antenna will search less frequently for contactless equipment.
By analogy, your phone checks less frequently if you have new emails when it is locked.
Under no circumstances does Wizway’s solution impact transaction times when validating or checking your ticket.
When the phone is switched off or has no battery, the chip (Secure Element) that stores your transport card is powered exclusively by the validator to read the tickets. The reading time is therefore significantly longer.
Please note that some smartphone models do not work properly when switched off or without battery. In order to save energy, some smartphones disable all functions including NFC before switching off.
They allow you to buy a wide range of tickets, from ticket books to monthly passes, including airport and emission reduction passes. Fares requiring registration (annual pass, free…) are not yet available.
” Ticket sans contact ” is not a transport application and does not allow the sale of tickets. To buy a ticket, please download the application provided by your transport operator.
The payment of the tickets is managed by the transport application and is possible according to the means of payment available.
For all questions relating to the purchase, available tickets, invoices or payments, please contact your transport operator directly.
Despite our efforts, some mobiles do not comply with the standards for the use of NFC services. Therefore, these phones are not approved to install the service.
In addition, some mobiles cause problems during validation. Transport operators can then choose to prohibit the installation of NFC services on these mobiles.
If your phone is not compatible, you will be notified by displaying a message in your transport application.
When you change your mobile phone, you will need to reinstall the transport application and contactless ticket to be able to use your services again.
As each transport operator has its own management system for tickets, please contact your transport operator to find out about its after-sales service policy. In most cases, anonymous tickets will be lost and non-anonymous tickets (such as season tickets) can be reconstructed.
Apple is the most invested manufacturer in NFC technology in the world. It deploys its payment solution based on this technology, Apple Pay, on a very large scale under agreements with the main banks. Since 2017, it has undertaken a similar approach in transport by gradually adapting its iPhones to the main transport networks: Tokyo, Beijing, Shanghai… and recently Washington DC, Los Angeles, and Chicago. This has been made possible thanks to the implementation of agreements with manufacturers connected to its security system.
There is no doubt that Paris, the 3rd largest transport network in the world, will soon be on the list.
Warning: technical manual for the curious…
To enable smartphones with NFC technology to work, 3 elements are important:
On Apple, the secure place and the NFC APIs are not open access and require prior agreement with Apple.
On Android, there are 2 ways to create a secure place to store your cards and tickets:
The first solution, which consists of using a physical component (smart card) to store the card and tickets, has 3 important advantages:
This mode of operation, identical to the contactless card, is “natively” compatible with transport networks and faster and cheaper to deploy. However, it requires:
The second solution, which consists of using a software place (HCE) to store the card and tickets, has the advantage of being compatible with all Android smartphones equipped with NFC technology. However, modifications are required to the equipment and the ticketing system, so mobile solutions take longer to implement. Validation and control only work when the smartphone is switched on.
Wizway offers a platform that is compatible with all NFC technologies: transport operators, depending on the compatibility with their infrastructure, deploy all the technologies from the launch, or deploy them gradually.
Contactless services on mobile phones allow a validation shorter than 500ms with a quality of experience equivalent to a plastic card. Several reasons can prevent the service from working properly:
Under no circumstances does Wizway’s solution impact transaction times during the validation or control of the title.
If you have any questions regarding the installation and use of the service, please contact the customer service department of your transport application directly.
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